- Store Policies / Food Safety / Care Instructions -
Shipping
Shipments will be sent via UPS or USPS - whichever is more economical for your destination. If you require a specific service please make a note in the order or contact me directly. Tracking info will be provided for all orders. Shipments will be sent out within one full week of your purchase. Most domestic shipments arrive within one week, but may be delayed during peak shipping seasons.
Shipping costs for individual items are calculated for each region / country. I am unable to specify exact costs for orders of multiple items. In the event of a shipping overcharge, I will reimburse any extra amount after postage has been purchased.
I aim to minimize plastic products by using recyclable packing materials. Please reuse or recycle cardboard and paper. Packing peanuts are made from biodegradable starch and may be composted or dissolved in water.
International Orders
International shipments may take additional time for delivery during peak shipping seasons. Delays may occur as packages move from one mail carrier to another or move through customs. If your package is not received within two weeks from the shipment date, please contact me so I can begin a lost package claim.
Please note, additional customs charges, VAT, and import taxes may be due for certain countries These charges are the responsibility of the buyer.
Refunds
Refunds will be offered if the item is damaged during shipment. If you receive a damaged piece, please retain all packing materials including the box and contact me within 48 hours of receiving the package so I may begin an insurance claim. This process will require images of the packing materials and broken item. Refunds will not be issued beyond 48 hours of delivery, or if the original packing materials are not kept.
I take great care in preparing my work and images for sale. All pieces are accurately measured, weighed, and photographed from multiple angles in accurate light conditions before being listed for sale. Due to the complexity and depth of natural surfaces, pieces often have subtle qualities that are difficult to accurately portray through photography. Refunds due to dissatisfaction with size, weight, or appearance are politely declined.
Photography
All works are photographed using natural light. I take great care to ensure that the color and texture of each piece is displayed accurately, but please note that subtleties within the work may vary under different light conditions.
Food Safety & Care
General Care
All clays have been tested to ensure they are free of harmful elements. Glazes are produced using only naturally sourced materials and are free of lead and other heavy metals. Despite these precautions, their suitability for food use ultimately depends on how they are handled and cleaned.
Hand-wash each piece after use using a coarse bristled brush and light soap (avoid heavily scented detergents) and allow to air dry fully in between use. Due to the coarse nature of the materials used, certain unglazed surfaces feature minor amounts of porosity and may develop a patina over time. Staining will occur faster with dark or oily liquids. These changes should not be viewed as flaws, but rather as a natural evolution of the piece itself. If such changes are undesirable, soak or rinse pieces in water before use to reduce absorption.
Texture
I encourage people to keep an open mind when it comes to using my work. As an artist interested in researching a wide variety of foraged materials, my work exists on a spectrum between functional and sculptural art. Surfaces range from fully glazed to polished/stone-like to coarsely textured. With this gradient of texture comes a gradient of suitability for different uses. Read below to better understand how I categorize surfaces. Please inspect images and read information thoroughly before purchasing. Returns due to dissatisfaction with function are politely declined.
Fully Glazed
Surface features a fully vitrified glaze. suitable for all uses. Certain pieces may still contain small stone protrusions or irregularities. These qualities do not affect the integrity of the piece. Please inspect images closely for textures before purchasing.
Raw Clay Finish
Surface features a coating of one or more raw clay slips, which are hand-sanded after firing to create a texture similar to water-worn stone. Due to the sanding process, pieces may feature minor porosity and may become stained by dark/oily foods and liquids over time. Use gently and clean thoroughly in between use. Pieces may contain small stone protrusions or light texture. Please inspect images closely for texture before purchasing.
Coarsely Textured
Surfaces feature heavy applications of sandy or coarsely textured clay. Envisioned as accent pieces or for light food use (dry food recommended, avoid use with cutlery, heavy sauces, etc.). Surfaces are sanded after firing to ensure fragments will not become dislodged with normal use.
Vessels
Due to naturally occurring sand and stones in the clay, certain vessels may sweat minor amounts of liquid at the base. Protect delicate and valuable display surfaces with a moisture barrier, or by inserting an additional water tight container inside the vessel for fresh flower arrangements.
